The Entourage Elite property management
FOR OUR NEW LANDLORD CLIENTS
Thank you for your interest in our Management and Leasing services! Our proactive and innovative approach to rental property management has placed us as the go-to Property Management Service in the Greater Philadelphia area. As rental owners ourselves, we understand how to best structure and manage your rentals to be successful! With tons of rental properties under management, you can be assured that your investment property rests in the hands of a solid company with staying power.
Investing in rental property is a smart investment that has proven to appreciate and add value over time. We can show you how to build a winning portfolio with our investment and management systems. Some of the many benefits you can expect from Entourage Elite Property Management include: Full-time professional licensed staff with expert knowledge of the rental industry who keep communication at the forefront of every issue, a quick response maintenance team and detailed accounting for your rental property. This will ensure a maximum return on your investment and optimize your tax benefit. In short, we take your investment as seriously as you do.
PROPERTY MANAGEMENT SAVES MONEY
Don’t let anyone tell you otherwise. If they do, it’s because they don’t know how to harness it correctly. Entourage’s founders have been on the forefront of social media for REALTORS® since it’s inception. We understand the massive significance social media plays in today’s society and will play in decades to come. With this in mind, Entourage posts their listings on multiple social media platforms; many designed to organically distribute the content across hundreds and thousands of potential buyers’ online devices.
WHAT TO EXPECT
We are an innovative group of full time professionals working with you for the success of your rental property. What this means for you is that we come prepared with years of experience to create a customized solution that will meet your goals while staying in line with the confines of local and national guidelines.
We will give you direction, advice, and explain our processes so you have the understanding you need for this to be a successful relationship. Some property management companies manage in such a way that the property owner is required to make all the tedious decisions, deal with tenant relations, and be involved in every detail. We feel that this approach shows a lack of confidence and it is not in line with the client’s goals.
ONGOING SUPPORT IN ALL FACETS
Our clients can have peace of mind and are reassured in knowing that we are self-directed, confident, masters of our domain, and that we own our results. Our clients understand and appreciate that they hire a property manager to manage their rentals, not to assist them in managing it themselves. We offer a turnkey style of management service which is most appreciated by those property owners who prefer to be ‘out of the loop’ on all but the most important matters related to the management and leasing of the property. Our clients stay in the loop via our online portal, email, and phone, on all areas which impact their financial performance, leasing terms, and important events where their input is appreciated.
As a client of Entourage Elite Real Estate Property Management, you can expect only the best, that is our guarantee! We have heard from clients who have turned over management to us after 20 years of self managing that we don’t always do things how they would have, but that it ends up with results that are more positive and that reduce overall cost and risk. Our clients have learned to trust us and we look forward to earning your trust and business!
Entourage Elite’s aggressive advertising strategies, resulting in a high number of calls, assure that your home is rented or leased in the shortest time possible. As seasoned home rental experts we assist you in deciding upon a rental price, ad strategy, and work with you on all other “start up requirements”. We help you decide on a rent price quote only after researching and identifying the most appropriate and competitive starting price. By going with our suggested price, we are confident your vacancy time should average only three to five weeks, but often homes are rented in just days!
Tenant screening is a critical part of the rental process. Some of the biggest mistakes and issues in property management could have been avoided even before the tenant moved in. We have an extremely low eviction rate which we attribute to our successful screening process. Entourage Elite has implemented an extensive screening process verifying and analyzing:
- Delinquent and Default Accounts
- Liens & Judgments
- Rental History
- Person Search and Address
- National Criminal Search
- Sex Offender Registry
- Income Verification
Each tenant is given a dedicated manager which will act as your representative for your tenants. The manager will handle all concerns, complaints, and issues that may come up during the lease. Being highly trained customer service specialists, the manager will be able to handle all situations with professionalism and respect. We understand that your tenants fuel this business and we want to make sure there is always mutual respect, empathy, and understanding.
When we do evict, our legal team is quick and professional. We understand local eviction laws and processes to see that no time is wasted. We handle the whole process so you don’t have to. If we have to, we will even appear in court on your behalf.
We offer to all of our clients free rental advise and strategy. As investors ourselves, we have developed the tools and systems for purchasing and maintaining successful and profitable rental homes with significant returns. Our investment specialists can assist you with your current rentals as well as assist you in purchasing more rentals. Feel free to contact us for free rental evaluations and advice.
Our innovative leasing processes makes lease signing quick and easy for our tenants. By using electronic signature platforms, we are able to quickly and easily secure your home. We handle the whole leasing process for you with terms predetermined by you.
Our lease agreement has been written to give you maximum protection against possible risk. Our legal team is constantly staying up to date with the most current changes in legislation, federal and local statutes, and new court cases which may impact your property. Each lease renewal is completed using only the most up to date and comprehensive lease revision.
It is critical that lease agreements are enforced as written and that no other verbal agreements are made and arranged. All agreements with your tenants are in writing and enforced accordingly. There are many landlords and property management companies that bend their rules and open themselves up to risk of discrimination and liability in many other areas. We are here to protect you through proper lease enforcement.
Our property owners are automatically notified with each new lease and 60 days prior to any lease expiration or renewal, ensuring our clients are always well informed.
We are very serious about the collection of rents, as it is the lifeblood of ours and your business. The lease agreement is very clear in that rent is always due on the 1st of each month with a 5 day grace period prior to late fees beginning on the 6th. We post a 3-day pay notice on the 7th and give the tenants and opportunity to be current by the 10th. It is very important that we enforce the lease agreement as outlined.
All rents are disbursed to you electronically on or before the 12th of each month (processing time is 2-3 business days).
We offer 24hr maintenance support for our tenants. Tenants are required to submit non-emergency work orders and requests via phone and email. By doing so, the manager is notified immediately. You are also notified so you can be aware of what maintenance related items are taking place at your rental. We will handle the whole maintenance process for you so you don’t have to!
Since we, as builders, are licensed and insured contractors, you can rest assured that your rental is being taken care of swiftly and by the utmost professionals.
OUR LANDLORD SERVICE GUARANTEE
We offer to all of our clients free rental advice and strategy. As investors ourselves, we have developed the tools and systems for purchasing and maintaining successful and profitable rental homes with significant returns. Our investment specialists can assist you with your current rentals as well as assist you in purchasing more rentals. Feel free to contact us for free rental evaluations and advice.
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There are many reasons landlords hire property managers, below are some of the most common:
• Landlords value their time and usually have full-time responsibilities outside of owning rentals property. As professionals, we manage rentals day-in-day-out; it’s what we do and we are great at!
• Landlords generally don’t have a full understanding of local and federal laws and statutes. This lack of knowledge can cost a landlord thousands in costly mistakes. With a legal team and constant education and involvement on current issues, as a property management company in PA we are better equipped to solve complex situations.
• We understand and apply the correct federal, state, and local laws, keeping you and your investment out of trouble.
• We know the local market, have an extensive network of contacts, and have advertising resources available to us at discounted rates. This allows us to effectively market your vacant units to prospective residents to get it filled.
• DIY Landlords these days need be skilled in Advertising, Photography, Marketing, Sales, Repairs, Project Mgmt, Customer Service, Conflict Resolution, Legal Proceedings, and many other areas.
The better condition that a rental is in, the better quality tenant that it will attract. Your rental must be left in professionally cleaned condition as the tenants will be paying a non-refundable cleaning fee. Your Property Manager prefers to arrange this cleaning to insure that the cleaning guidelines are strictly followed. The carpets must be freshly cleaned and all debris and personal belonging removed from the unit.
It is not necessary to paint automatically, but you should consider painting any room that has dirty or marred walls. A neutral color is best. Your Property Manager will be happy to discuss any necessary repairs or painting with you. Neutral window coverings such as blinds should be left, but not curtains that match a particular bedspread or couch. Tenants moving into a rental property do expect some sort of window coverings to be provided for privacy and safety.
The tenants are generally requested to maintain the yard in the condition it is provided to them. Therefore, the yard should be freshly mowed, weeded, trimmed and the leaves and debris removed.
We know the importance of answering the phone every time it rings, especially when it comes to renting properties. We have staff ready to show your property at the drop of a hat! Your property, along with photos, will be advertised on our website. It will also be posted on over 20 additional websites. A yard sign will be placed immediately as well.
It normally takes two to four weeks to rent a home. It sometimes takes longer in the winter. A rental goes on the list of available properties as soon as we receive notice from the existing tenant.
Pet owners are not a protected class. This is totally your call, however, by eliminating them you are likely eliminating up to 75% of the people in the market for a rental property! Being open to pets does make your property available to more potential renters. Additional deposits for pets generally run $350 per pet. However, if you feel very strongly about this issue, we will agree not to show your property to anyone with a pet.
All of our properties prohibit smoking, in the interest of protecting your investment, as well as the health of the neighborhood.
Children come under the protected class of “familial status” and it is not possible to discriminate in this way.
We believe in prompt and thorough communication with our clients. Your Manager will be available via phone and email. We send out monthly statements and have automated alerts and notifications in an effort to keep our clients informed. Below are some of the instances that we will initiate additional communication:
• Notice to vacate from tenant
• Tenant move outs
• Eviction Summary
• Lease renewals
• Extraordinary maintenance items
When an eviction for non payment does come up we follow the following process. On or around the 7th of every month Entourage Elite Property Management will post 3-Day Pay or Vacate notice per state law. After 72 hours passes we can file for eviction. We communicate and make final decisions with our clients regarding the eviction. When filing with the courts and pursuing an eviction, our legal counsel handles the process for you.
Evictions will cost about $500. A contested eviction can cost up to $2500.
Your lease rate is going to be determined by several market factors including the condition of the property, location, and the rental rates for competing rentals in the immediate area. Unfortunately, the markets that dictate lease rates vary vastly from the markets that influence value of properties. Please contact our office and we can discuss this with you as it relates to your specific property.
Entourage Elite Property Management will require security deposits, usually an amount that is equal to 75-100% of one month’s rent, from all residents. These funds are held in escrow in a real estate trust account. Security deposits cannot be disbursed until the resident vacates at which time a disposition of funds is processed.
We do not enter the property and recommend the owner not enter the property except for inspections, in emergency situations or when repairs have been requested by the resident. If you sign up for our inspection program, Entourage will conduct interior/exterior inspections of the property every six months. History has shown that repeated disturbances prompt residents to become unhappy and not be as willing to renew their leases. We usually try to give the resident 24 hours notice before we enter unless it is an emergency situation.
In order for us to begin the process of managing your property we need the following:
• Owner property Information
• Executed property management agreement with accompanying W9
• Keys to the property, including mail box keys, if applicable
• Garage door openers, if applicable
• Certificate of insurance, with Entourage Elite Property Management as an additional insured
Yes, with Entourage Elite Real Estate! We are constantly assisting our clients to either sell their rentals, or buy more investment properties. With competitive rates and innovative strategies, we guarantee to save you money and maximize your return! Give our real estate team a call today at 610.828.7000!
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